Shipping policy

The honest version. We work with a network of fulfillment partners around the world — a few here in the US, many overseas — and your order ships directly from whichever warehouse stocks it. That keeps our prices down and our overstock near zero, but it does mean delivery takes longer than a same-day mega-retailer. Most orders arrive in about 2 to 4 weeks. If you need something by a specific date, email contact@revivasleep.store before you order and we'll tell you honestly whether it'll make it.

Processing time. We confirm and hand off orders within 1–3 business days. Orders placed on a weekend or holiday start processing the next business day. You'll get an order confirmation the moment you check out, and a separate tracking email once the warehouse dispatches your parcel.

Delivery windows.

• Standard (most items): 10–20 business days after processing — roughly 2 to 4 weeks door to door. This is the default.
• US-stocked items: 5–9 business days. A handful of our most popular pieces are warehoused domestically and ship faster — the product page will say so.
• Priority air, where available: 7–12 business days for a flat upgrade shown at checkout. Not every item qualifies, and bulky pieces (toppers, weighted blankets) usually don't.

Free shipping over $75. US orders over $75 ship free. Under that, a flat $5 covers standard shipping — you'll see the exact amount at checkout before you pay. International orders ship at a postage rate shown at checkout and may also owe local duties or import tax (see below).

Where we ship. The United States (including Alaska and Hawaii), Canada, the UK, the EU, Australia, and New Zealand. Somewhere else? Email contact@revivasleep.store — we can usually arrange it for an additional postage fee.

Split shipments. If you order a few things, they may ship from different warehouses and arrive on different days, each with its own tracking number. This is completely normal — if one item turns up before the others, the rest are still on their way. Your tracking emails will tell you what's coming from where.

Tracking. You'll get a tracking link by email within 1–3 business days of dispatch. Heads up: tracking often sits quiet for the first 3–7 days while the parcel travels to the international carrier and clears its first scan. Early silence is normal and almost never means a lost package. If there's genuinely no movement after 10 business days, email us and we'll chase it down.

Customs, duties, and import tax. US orders almost never incur extra charges. For international destinations, your country may assess import duties or VAT when the parcel arrives — those fees are set by your government, collected by the carrier, and are the recipient's responsibility. They vary widely, so it's worth checking your local customs threshold before ordering.

Lunar New Year and peak season. Many of our partner warehouses pause for the Lunar New Year holiday (late January into mid-February) and slow down during the December peak. In those windows, add 1–2 weeks to the estimates above. We post specific cutoff dates on the homepage when they apply.

Delays we can't control. Customs holds, carrier backlogs, weather, and peak-season volume can all add time. We build a realistic buffer into the windows above, but the occasional parcel still runs late. If yours is meaningfully overdue, we'll make it right — see below.

Lost or never delivered. If tracking shows "delivered" but the package isn't there, give it 48 hours (carriers sometimes scan early), then email contact@revivasleep.store with your order number. If a parcel simply never arrives within 30 business days of shipping, we'll refund or reship at no cost to you. You won't have to fight the carrier — that's our job.

Damaged in transit. Photograph the packaging and the item before unpacking further, and email us within 7 days of delivery. We'll send a replacement or refund — your call. You usually won't need to ship the damaged item back; if we do need it, we'll cover return postage.

Wrong or incomplete address. Double-check your shipping address at checkout — once an order is handed to the warehouse, we generally can't reroute it. If you catch a mistake within the 1–3 day processing window, email us right away and we'll try to fix it before dispatch. Parcels returned to sender for a bad address can be reshipped once they make it back, but that round trip adds weeks.

Changes and cancellations. Need to cancel or change an order? Email contact@revivasleep.store within the processing window, before it ships, and we'll sort it out. Once an item has shipped, the return policy takes over.

P.O. boxes and military addresses. Most standard items can ship to P.O. boxes and APO/FPO addresses, though transit times can run a little longer. Bulky items may require a street address.