Refund policy

The 30-day window. Free returns on every order for 30 days from the delivery date. That's enough time to actually live with something for a couple of weeks and know whether it works.

What can be returned. Almost everything — including items that have been opened, used, and tried. We'd rather you actually try it than send it back unopened to be sure.

What can't be returned.

• Final-sale items (clearly marked on the product page and at checkout)
• Items with hygiene seals broken (e.g., open packages of nasal strips, mouth tape, ear plugs — though if the seal is intact, we can take it back)
• Items returned more than 30 days after delivery
• Items damaged by misuse (water damage on electronics, etc.)

How to start a return. Go to your account orders, find the order, and click "Return." You'll get a prepaid USPS label by email within an hour. Tape it to the package, drop it at any USPS location, and you're done. No account? Email contact@revivasleep.store with your order number.

Refund timing. Once we receive the package at our warehouse, we inspect it within 1–2 business days and issue your refund to the original payment method. Most cards show the refund in 3–7 business days; bank transfers up to 10. We'll email you when it processes.

Exchanges. We don't do traditional swaps — it's faster and cleaner to refund the original and have you place a new order. We'll never penalize you for this. For same-item size changes (e.g., a king sheet set instead of a queen), request a "swap" in the return flow and we'll send the new size as soon as USPS confirms the return is in transit.

International returns. We cover return shipping for the continental US, Alaska, and Hawaii. International returns require you to ship the item back at your own cost (use a carrier with tracking) and we'll refund the item price once it arrives. Sorry — international return logistics are genuinely too expensive for a small shop to absorb.

Damaged or defective. See the "Damaged in transit" line in our Shipping policy. We don't apply the 30-day cap to defects — if a cooling pad's motor dies after eight months, email us. We'll usually still help.

Trio bundle returns. If you bought 3 items as a bundle (with the 33% off) and want to return one, we'll refund the discounted price of that item and recalculate the discount on the remaining two — so the other two move back up to full price proportionally. We'll show you the math in the return confirmation.

Gift returns. Gifts can be returned for store credit (full original purchase price) without us notifying the giver. We're discreet.