A small shop, made with care.

The honest version. We work with a network of fulfillment partners around the world — a few here in the US, many overseas — and your order ships directly from whichever warehouse stocks it. That keeps our prices down and our overstock near zero, but it does mean delivery takes longer than a same-day mega-retailer. Most orders arrive in about 2 to 4 weeks. If you need something by a specific date, email hello@reviva.shop before you order and we'll tell you honestly whether it'll make it.

Processing time. We confirm and hand off orders within 1–3 business days. Orders placed on a weekend or holiday start processing the next business day. You'll get an order confirmation the moment you check out, and a separate tracking email once the warehouse dispatches your parcel.

Delivery windows.

• Standard (most items): 10–20 business days after processing — roughly 2 to 4 weeks door to door. This is the default.
• US-stocked items: 5–9 business days. A handful of our most popular pieces are warehoused domestically and ship faster — the product page will say so.
• Priority air, where available: 7–12 business days for a flat upgrade shown at checkout. Not every item qualifies, and bulky pieces (toppers, weighted blankets) usually don't.

Free shipping over $75. US orders over $75 ship free. Under that, a flat $5 covers standard shipping — you'll see the exact amount at checkout before you pay. International orders ship at a postage rate shown at checkout and may also owe local duties or import tax (see below).

Where we ship. The United States (including Alaska and Hawaii), Canada, the UK, the EU, Australia, and New Zealand. Somewhere else? Email hello@reviva.shop — we can usually arrange it for an additional postage fee.

Split shipments. If you order a few things, they may ship from different warehouses and arrive on different days, each with its own tracking number. This is completely normal — if one item turns up before the others, the rest are still on their way. Your tracking emails will tell you what's coming from where.

Tracking. You'll get a tracking link by email within 1–3 business days of dispatch. Heads up: tracking often sits quiet for the first 3–7 days while the parcel travels to the international carrier and clears its first scan. Early silence is normal and almost never means a lost package. If there's genuinely no movement after 10 business days, email us and we'll chase it down.

Customs, duties, and import tax. US orders almost never incur extra charges. For international destinations, your country may assess import duties or VAT when the parcel arrives — those fees are set by your government, collected by the carrier, and are the recipient's responsibility. They vary widely, so it's worth checking your local customs threshold before ordering.

Lunar New Year and peak season. Many of our partner warehouses pause for the Lunar New Year holiday (late January into mid-February) and slow down during the December peak. In those windows, add 1–2 weeks to the estimates above. We post specific cutoff dates on the homepage when they apply.

Delays we can't control. Customs holds, carrier backlogs, weather, and peak-season volume can all add time. We build a realistic buffer into the windows above, but the occasional parcel still runs late. If yours is meaningfully overdue, we'll make it right — see below.

Lost or never delivered. If tracking shows "delivered" but the package isn't there, give it 48 hours (carriers sometimes scan early), then email hello@reviva.shop with your order number. If a parcel simply never arrives within 30 business days of shipping, we'll refund or reship at no cost to you. You won't have to fight the carrier — that's our job.

Damaged in transit. Photograph the packaging and the item before unpacking further, and email us within 7 days of delivery. We'll send a replacement or refund — your call. You usually won't need to ship the damaged item back; if we do need it, we'll cover return postage.

Wrong or incomplete address. Double-check your shipping address at checkout — once an order is handed to the warehouse, we generally can't reroute it. If you catch a mistake within the 1–3 day processing window, email us right away and we'll try to fix it before dispatch. Parcels returned to sender for a bad address can be reshipped once they make it back, but that round trip adds weeks.

Changes and cancellations. Need to cancel or change an order? Email hello@reviva.shop within the processing window, before it ships, and we'll sort it out. Once an item has shipped, the return policy takes over.

P.O. boxes and military addresses. Most standard items can ship to P.O. boxes and APO/FPO addresses, though transit times can run a little longer. Bulky items may require a street address.

The 30-day window. Free returns on every order for 30 days from the delivery date. That's enough time to actually live with something for a couple of weeks and know whether it works.

What can be returned. Almost everything — including items that have been opened, used, and tried. We'd rather you actually try it than send it back unopened to be sure.

What can't be returned.

• Final-sale items (clearly marked on the product page and at checkout)
• Items with hygiene seals broken (e.g., open packages of nasal strips, mouth tape, ear plugs — though if the seal is intact, we can take it back)
• Items returned more than 30 days after delivery
• Gift cards
• Items damaged by misuse (water damage on electronics, etc.)

How to start a return. Go to your account orders, find the order, and click "Return." You'll get a prepaid USPS label by email within an hour. Tape it to the package, drop it at any USPS location, and you're done. No account? Email hello@reviva.shop with your order number.

Refund timing. Once we receive the package at our warehouse, we inspect it within 1–2 business days and issue your refund to the original payment method. Most cards show the refund in 3–7 business days; bank transfers up to 10. We'll email you when it processes.

Exchanges. We don't do traditional swaps — it's faster and cleaner to refund the original and have you place a new order. We'll never penalize you for this. For same-item size changes (e.g., a king sheet set instead of a queen), request a "swap" in the return flow and we'll send the new size as soon as USPS confirms the return is in transit.

International returns. We cover return shipping for the continental US, Alaska, and Hawaii. International returns require you to ship the item back at your own cost (use a carrier with tracking) and we'll refund the item price once it arrives. Sorry — international return logistics are genuinely too expensive for a small shop to absorb.

Damaged or defective. See the "Damaged in transit" line in our Shipping policy. We don't apply the 30-day cap to defects — if a cooling pad's motor dies after eight months, email us. We'll usually still help.

Trio bundle returns. If you bought 3 items as a bundle (with the 33% off) and want to return one, we'll refund the discounted price of that item and recalculate the discount on the remaining two — so the other two move back up to full price proportionally. We'll show you the math in the return confirmation.

Gift returns. Gifts can be returned for store credit (full original purchase price) without us notifying the giver. We're discreet.

Short version: we collect what we need to ship your order and improve the shop, and we don't sell your data to anyone. Ever. Long version below.

What we collect

• Your name, shipping address, billing address, email, and phone number (only if you give it — phone is optional)
• Order history: items, dates, amounts
• Payment info — handled by Stripe, Shopify Payments, and PayPal. We don't ever see or store your credit card number
• Browsing behavior (pages visited, time spent, items added to cart) via cookies and pixels
• Email engagement (opens, clicks) if you're subscribed
• Product reviews you leave

What we don't collect

• Anything you didn't give us or that isn't needed for the order
• Sensitive personal info — no date of birth, race, ethnicity
• Health data
• Children's data — Reviva isn't intended for users under 16

How we use what we collect

• To fulfill and ship your order
• To handle returns and customer service
• To send order confirmations and shipping updates
• To send marketing emails IF you've opted in (you can opt out anytime via the link at the bottom of every email)
• To improve the shop — what people buy together, where the site is slow, etc.
• To prevent fraud

Third parties we share with

• Shopify (backend — orders, accounts)
• Stripe and PayPal (payment processing)
• USPS, UPS, FedEx, DHL (shipping)
• Klaviyo (email marketing — only if subscribed)
• Judge.me (reviews — your name and review only)
• Google Analytics and Meta Pixel (anonymized site analytics)

We do not sell, rent, or trade your personal information to any third party for marketing purposes. The services above receive only what they need to do their job for us.

Cookies

Our site uses cookies for cart functionality (so your cart persists), session management (so you stay logged in), and analytics. You can disable cookies in your browser, but the shop won't work as well. We use a cookie consent banner in regions that legally require one (EU, UK, California).

Your rights

• Request a copy of all data we have on you
• Request we delete all data we have on you (we keep order history for 7 years for tax compliance — legally required)
• Opt out of marketing emails anytime
• Update account info at /account anytime
• California residents have CCPA rights; EU/UK residents have GDPR rights. We honor both.

Data retention

• Order data: 7 years (tax compliance)
• Marketing data: until you unsubscribe + 90 days
• Site analytics: 13 months
• Inactive accounts: deleted after 5 years of no activity (we email you first)

Data security

All data flows over HTTPS. Our backend (Shopify) is PCI-DSS Level 1 compliant. We use strong passwords plus 2FA on every internal account. We've never had a data breach. If we ever do, we'll notify affected users within 72 hours per GDPR/CCPA standards.

Changes

We'll email subscribers and post a notice if we make material changes to this policy. The last update date is at the top of this section.

Questions or requests: hello@reviva.shop with subject "Privacy." We respond within 7 days.

Agreement. By using reviva.shop you agree to these terms. If you don't agree, please don't use the site. These terms apply to all users — browsers, customers, contributors, anyone interacting with our site or services.

Eligibility. You must be at least 16 years old to use this site. By using it, you represent that you meet that requirement. If you're under 18, you confirm you have your parent or guardian's permission.

Account responsibilities. If you create an account, you're responsible for keeping your password secure. Notify us immediately at hello@reviva.shop if you suspect unauthorized access. We're not liable for losses from accounts you've shared credentials for.

Product information. We do our best to describe products accurately, but we don't warrant that all listings are 100% error-free at all times. If a price or product is listed incorrectly, we reserve the right to cancel orders placed at that price (we'll refund in full and apologize). Colors on screen may not exactly match the physical product.

Pricing and availability. Prices are in USD by default. We may change pricing at any time without notice. We reserve the right to limit quantities, refuse orders, or correct errors. If we cancel an order you've already paid for, we refund in full to your original payment method within 3 business days.

Promotions and discounts. Discount codes can't be combined unless we explicitly say so. The trio bundle (any 3 items, 33% off) applies automatically at checkout and doesn't stack with site-wide codes. We reserve the right to end any promotion at any time.

Intellectual property. All site content (photos, copy, layouts, code) is owned by Reviva or licensed to us. You can share product photos on personal social media with a credit and link. You can't reproduce our content for commercial purposes without written permission.

User content. If you leave a review, your name and review content become visible publicly. By submitting a review, you grant us a perpetual license to display it on our site and use it in marketing. We won't edit your words — we may remove reviews that are abusive, off-topic, or violate platform rules.

Prohibited uses. You may not use this site for illegal activity, to harm others, to upload malicious code, to scrape product data for competitive purposes, or to impersonate anyone.

Limitation of liability. We're a small shop. We do our best to ship working products quickly and handle problems gracefully. To the maximum extent allowed by law, our total liability for any claim is limited to the amount you paid for the product in question. We're not liable for indirect, consequential, or punitive damages.

Governing law. These terms are governed by the laws of the State of New York. Any dispute will be resolved in New York County, New York.

Changes. We may update these terms over time. Material changes will be announced to email subscribers. Continued use of the site after changes constitutes acceptance.

Our commitment. Reviva is built so that everyone can use it, regardless of ability or assistive technology. We aim for WCAG 2.1 Level AA conformance across the site.

What we do

• Semantic HTML so screen readers can navigate the site easily
• Alt text on every product image
• Keyboard navigation supported across the entire shop (try tabbing through this page)
• Color contrast ratios meet or exceed AA standards (tested with browser tools quarterly)
• Form labels and error messages are programmatically associated with inputs
• Video content (when we use it) has captions
• No reliance on color alone to convey meaning — icons, text labels, and patterns also used
• Skip-to-content link at the top of every page

What's still in progress

• Some third-party widgets (Judge.me reviews, Klaviyo forms) don't always meet our internal standards. We're in conversation with those providers about their accessibility roadmaps.
• The home page hero on mobile sometimes has tap targets slightly under the recommended 44px size. We're rebuilding it.

What you can do

• Browser zoom: works up to 200% on all pages
• Reduce motion: we respect prefers-reduced-motion — if it's set in your OS, our animations turn off automatically
• Increase text size: our typography is em-based and scales with browser font-size settings

If something's broken for you

This matters to us. Email hello@reviva.shop with the URL, your browser/screen reader if applicable, and a description of what isn't working. We treat accessibility bugs as priority 1.

Standards we follow

• WCAG 2.1 Level AA (W3C)
• Section 508 (US federal)
• ADA Title III (US disability rights)

Audits

We commission a third-party accessibility audit annually. The most recent was completed in March 2026. Summary: 94% AA conformance, 8 remediated issues, 2 in progress (the home hero and one Klaviyo dependency).

Contact: hello@reviva.shop with subject "Accessibility." Bea is our accessibility lead and responds within 3 business days.